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Award-Winning Customer Success Team

Empowering people who care for people.

Fast & Friendly Support When You Need It

Smartcare is MORE than software — We focus on the experience of those that use our platform to improve the outcomes of those they care for.

Our growing customer support team is dedicated to helping our users thrive, which is why we strive to resolve customer questions as soon as they come in. Our team has a proven first-call resolution of 75% or better. This recognition is a result of the dedication and care Smartcare’s support and implementation teams have toward our family of users.

You don’t have to do it alone. At Smartcare, we aim to create a real, human connection.

Best support for home care software

“Absolutely the BEST Customer Service on the planet!”

The Support Team explains their dashboard a non-technical mind can easily understand and retain, AND they never make me feel foolish if I need help.
Elaine L.
Director of Corporate Marketing & Training

Smartcare’s Customer Success Team

Robert Smith, COO of Smartcare Software
Bob Smith COO

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Jason Reynolds
Jason Reynolds Director, Customer Support

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Katie Ortell
Katie Ortell Subject Matter Expert

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Rocky Patel
Rocky Patel Technical Subject Matter Expert

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Jarica Steinke
Jarica Steinke Implementation Manager

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Peter Lund
Peter Lund Product Specialist

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Isaiah Knott
Isaiah Knott Implementation Specialist

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David Zimmerman
David Zimmerman Implementation Specialist

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Brian Jaworski
Brian Jaworski Technical Support Specialist

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Laura Sterling
Laura Sterling Technical Support Specialist

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Tony Holt
Tony Holt Technical Support Specialist

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Badriah Azouz
Badriah Azouz Technical Support Specialist

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Award Winning


Voted on by G2, Smartcare continues to receive the “Best Support” badge, quarter after quarter.

Enterprise Experts

Technical Experts

Our team has years of technical experience and deep product knowledge to answer your questions.

Caregiver Retention

Hands-On Approach

Smartcare’s customer success team ensures the highest level of satisfaction in the industry.

Join the Smartcare Team

“Customer service was very important to me when selecting a vendor. When I started talking to Smartcare I could tell right away their approach was different than the typical SaaS providers. The team there was very hands-on throughout the process. Smartcare didn’t disappoint, and the responsiveness from their entire team continues to this day. Smartcare demonstrates daily their commitment to ensuring our agency is successful.” Durrand A, Orlando, FL

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