Customer Success Manager
In his role, Norm collaborates directly with home care agencies and providers to help them succeed in using Smartcare solutions and grow their businesses.
He previously owned a small business and has direct experience understanding the challenges that small business owners deal with day-to-day and how technology can help solve them. He used that experience through various growth roles at a SaaS automated receptionist business. Most recently, he was the business development director, where he assisted hundreds of appointment-based alternative care providers to better manage and grow their practices.
“I am really excited to be working with Smartcare’s customers to help home care agency owners balance the many plates they have to spin,” said Norm. “ I believe the goal of any business owner is to have a positive balance with a strong bottom line. Investing in industry-specific software to automate as much of their business processes as possible is a key way to get there.”
Norm has a Bachelor of Science from the University of Wisconsin-Stout. When not working, Norm enjoys spending time with his wife, Liz, on home improvement projects.
He also spends his free time boating and fishing in the summer and snow skiing with family and friends during the long Wisconsin winters.
Fun Facts about Norm
- Avid blues music fan
- Has had more shoulder surgeries than shoulders
- Has a major league weakness for Chicago Hot Dogs