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Electronic Visit Verification (EVV) – Smartcare eVerified

Across the Nation, Smartcare is helping agencies stay EVV compliant, empower caregivers and improve workflow.

Electronic Visit Verification (EVV)

Smartcare’s EVV platform ensures the right care is delivered at the right time. Using Smartcare’s intelligent EVV service, Smartcare eVerified, your agency can verify your caregiver’s mobile workflow, ensure compliance, track total care, and improve outcomes.

Smartcare’s intelligent EVV tools and Smartcare eVerified keep patients and caregivers safe from fraud and provide agencies with the leading digital solution for staying compliant and running a successful home care business.

What is EVV?

Electronic Visit Verification (EVV) is a method used to verify home healthcare visits to ensure patients are not neglected and to cut down on fraudulently documented home visits. EVV is required by most states for State Medicaid providers as part of the 21st Century Cures Act.

EVV process with a software vendor and aggregator
close up photo of a female hand using a mobile phone

Accuracy Made Simple

Smartcare offers compliant EVV for home care providers in the US. Our EVV multi-technologies, including GPS, mobile phone, and telephony, ensure providers get the right solution for them.

EVV ensures service delivery by electronically capturing:

  • Date of the visit
  • Clock in time and location
  • Clock-out time and location
  • A client who received the service
  • Caregiver who provided the services
  • Service that was delivered

This information is captured by Smartcare and sent to the state-selected aggregator for review. Check out our state-by-state EVV database below to see how Smartcare works with your state’s Medicaid EVV requirements. 

“We are so happy to have moved to Smartcare’s EVV solution. Caregivers find the workflow is so easy and simple, I’m pleased with the GPS tracking that integrates to our state-approved aggregator for Medicaid clients.” Jamie, Home Care Owner in Ohio

Complete Platform with EVV

As part of our complete home care platform, Smartcare’s mobile app supports Medicaid and other payer requirements for managing home care agencies’ EVV and eBilling needs. 

Ensuring Accuracy & Compliance

Using multiple technologies, Smartcare ensures EVV accuracy and compliance. Caregivers can easily and quickly clock in/out and capture state-specific essential EVV information. Smartcare’s eVerified engine handles the rest. 

Automated Documentation & Transmission

Smartcare automatically records the necessary tracking information and directly transmits this to the state or approved aggregator.

Smartcare scheduling dashboard
Home care scheduling from anywhere with Smartcare

Why Smartcare?

Smartcare’s eVerified EVV is designed and built to be a fully compliant EVV solution. Intuitive and easy to use, Smartcare EVV is used across the US by caregivers every day.

Smartcare’s EVV experts assist with:

  • One-on-one specialized training to configure caregivers, clients, and visits correctly for submission
  • Integration with state-selected aggregator to transmit data
  • EVV Management and KPIs, designed to simplify and streamline the submission process and reduce exception reasons that could result in payment delays or sanctions

Smartcare eVerified EVV & Mobile App

Smartcare’s eVerified is the complete EVV solution customized for your requirements. Smartcare’s mobile app includes:

  • Multi-device accessibility with Apple iOS and Google Android
  • One-touch clock in/out 
  • EVV and GPS geofencing
  • Access to view and modify schedules
  • Managing, covering, and rescheduling AWAL shifts
  • Driving directions with maps
  • Care notes, mileage, and expense reporting
  • Secure messaging & chat (HIPAA compliant)
  • ADLs and care plans
  • Inter-visit travel times, breaks tracking
  • Upcoming and historical visit data
  • Open visit/open shift requests
  • Caregiver and client signature verification 
  • Offline mode

All from the Smartcare Mobile App with EVV — it’s that easy!

Smartcare Software EVV eVerified
EVV requirements and Smartcare
EVV complaint and Smartcare Software

Meeting State EVV requirements

State Open EVV

Smartcare’s eVerified EVV solution is a great fit for home care agencies in states with an Open model State EVV. The Smartcare advanced EVV technology and platform exceeds the federal EVV requirements today.

State Closed EVV

State-assigned, specific EVV vendors and aggregators – Let’s talk, we can help! 

Some states have chosen to mandate a specific vendor for providing the EVV component for the Medicaid client base. Smartcare has already built integrations with many of the most widely used EVV State vendors including Sandata, Tellus, HHAeXchange, and others.

Check out our state-by-state EVV database below to see how Smartcare works with your state’s Medicaid EVV solution requirements. 

Get the EVV solution that’s right for your agency.

Smartcare State-by-State EVV Database

EVV Model: Open Vendor

Smartcare integrates with aggregator HHAeXchange.

Alabama has transitioned from a closed model to a new open model system with HHAeXchange. For more information about specific details regarding Alabama’s EVV requirements follow the link below.

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EVV Model: Open Vendor

Alaska has selected Therap as its state-sponsored vendor and data aggregator. For more information regarding updates on Alaska’s EVV status follow the link below.

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EVV Model: Open Vendor

Smartcare integrates with aggregator Sandata.

Arizona has chosen Sandata as its aggregator. Providers can also choose an alternate vendor that integrates with Sandata. For more information and updates on the status of Arizona’s EVV follow the link below.

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EVV Model: Open Vendor

Smartcare integrates with aggregators CareBridge and HHAeXchange.

Arkansas has selected AuthentiCare as its state’s EVV aggregator. Payers also have the ability to select independent aggregators. For more information regarding Arkansas’s EVV status, follow the link below.

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EVV Model: Open Vendor

Smartcare integrates with aggregator Sandata.

For more information regarding California’s EVV status follow the link below.

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EVV Model: Open Vendor

Smartcare integrates with aggregator Sandata.

Colorado has chosen Sandata as its EVV aggregator for their open model. For more information regarding Colorado’s EVV status follow the link below.

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EVV Model: Closed / State-Mandated External Vendor

Smartcare integrates with aggregator Sandata.

Connecticut has chosen Sandata as its sole aggregator. For more information about complying with Connecticut’s EVV standard follow the link below.

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EVV Model: Open Vendor

Smartcare integrates with aggregator Sandata.

Delaware has announced a partnership with HPE and Sandata Technologies in the implementation of EVV. For more information, please follow the link below.

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EVV Model: Open Vendor

Smartcare integrates with aggregators HHAeXchange and Netsmart (formerly TellUs).

AHCA has contracted with Netsmart to aggregate EVV data on behalf of the State. There is no charge to your agency to send EVV data to the State, and in many cases, your EVV platform, including HHAeXchange, will send the data to the State’s aggregator on your behalf.

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EVV Model: Open Vendor

Smartcare integrates with aggregator Netsmart (formerly TellUs).

Georgia will use Conduent in partnership with Netsmart as the state-sponsored vendor. Providers can also use third-party vendors that integrate with TellUs. For more information follow the link below.

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EVV Model: Open Vendor

Smartcare integrates with aggregator Sandata.

Hawaii has chosen Sandata as its EVV vendor. They are working with Arizona because Arizona helps provide the IT infrastructure for Hawaii. For more information follow the link below.

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EVV Model: Open Vendor

Smartcare integrates with aggregator Sandata.

Idaho has selected Sandata as its state-sponsored vendor, but agencies can also work with a third-party EV vendor that meets data aggregation requirements.

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EVV Model: State-Mandated External Vendor | Roll-out: January 2014

Smartcare integrates with aggregator Sandata.

Illinois has implemented Sandata as its EVV aggregator. For more information follow the link below.

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EVV Model: Open Vendor

Smartcare integrates with aggregator Sandata.

Indiana uses Sandata as its state-sponsored vendor and required aggregator. Agencies can use third-party vendors if they meet the requirements of and integrate with Sandata. For more information follow the link below.

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EVV Model: MCO Choice

Smartcare integrates with the aggregator CareBridge.

Iowa’s two MCOs have chosen CareBridge EVV and are responsible for training agencies on how to use it. For more information and updates follow the link below.

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EVV Model: State Mandated External Vendor

Kansas utilizes AuthentiCare as its EVV aggregator. For more information follow the link below.

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EVV Model: Open Vendor

Kentucky selected TellUs as its state-sponsored EVV vendor and data aggregator. For more information and updates follow the link below.

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EVV Model: Open | Roll-out: March 2018

Louisiana has chosen Statistical Resources Inc. (SRI) as its aggregator for its open model. For more information follow the link below.

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EVV Model: Open | Roll-out: July 2021

Smartcare integrates with aggregator Sandata.

Maine has chosen Sandata as its EVV aggregator for its open model. For more information follow the link below.

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EVV Model: State-Mandated In-House System

In-home providers of traditional or self-directed services must use the LTSSMaryland EVV mobile app to verify service delivery and only use the In-Home Supports Assurance System (ISAS) Telephonic IVR System if the app is unavailable. For more information follow the link below.

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EVV Model: Open | Roll-out: January 2013

Massachusetts’ state-sponsored EVV system is known as MyTimesheet. Agencies can continue to use other vendors as long as it integrates with the state standard. For more information follow the link below.

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EVV Model: Open

Smartcare integrates with aggregator HHAeXchange.

Michigan plans to develop a state-run EVV solution and data aggregator. Agencies will be allowed to continue using third-party vendors as long as it integrates with the state solution. For more information follow the link below.

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EVV Model: Open

Smartcare integrates with HHAeXchange.

Minnesota has selected HHAeXchange as its state-sponsored EVV aggregator while allowing alternative vendors that meet the state requirements. For more information follow the link below.

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EVV Model: State Mandated In-House Model | Roll-out: Live

Mississippi has already implemented its own EVV solution that is telephone-based called MediKey. For more information about MediKey and its requirements follow the link below.

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EVV Model: Open

Smartcare integrates with aggregator Sandata.

Missouri has been utilizing EVV for several years but some programs were not required to use it. Missouri drafted a new EVV plan and selected Sandata as its state-sponsored vendor and data aggregator. For more information and updates follow the link below.

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EVV Model: Open Vendor

Smartcare integrates with aggregator Netsmart.

Montana has yet to choose an EVV solution. For more information and updates follow the link below.

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EVV Model: Open Vendor

Target Rollout: January 3, 2021

Nebraska has chosen Netsmart (formerly TellUs) as the state-sponsored aggregator. For more information follow the link below.

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EVV Model: Open Vendor

Rollout: September 2019

Nevada will require the use of AuthentiCare. For more information and updates follow the link below.

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EVV Model: Open Vendor

New Hampshire has yet to make an official decision regarding their EVV aggregator. For more information follow the link below.

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EVV Model: Open Vendor

Smartcare integrates with aggregators CareBridge and HHAeXchange.

New Jersey has selected HHAeXchange as its statewide vendor, along with CareBridge. For more information and updates follow the link below.

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EVV Model: State-Mandated External Vendor

New Mexico has chosen AuthentiCare as its aggregator.

EVV Model: Provider Choice

Smartcare integrates with aggregators HHAeXchange and eMedNY.

New York has elected a provider choice model, so agencies are expected to find their own EVV vendor and implement by Jan. 1, 2021, for personal care and Jan. 1, 2023, for home care. For more information follow the link below.

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EVV Model: Open

Smartcare integrates with CareBridge, HHAeXchange, and Sandata.

North Carolina has selected Sandata as its state-sponsored solution while still allowing agencies to use alternative solutions that meet the state requirements. For more information follow the link below.

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EVV Model: Open Vendor

Smartcare integrates with aggregator Sandata.

North Dakota has selected Therap as its state-sponsored EVV vendor and Sandata Technologies as the aggregator Vendor. For more information follow the link below.

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EVV Model: Open

Smartcare integrates with aggregator Sandata.

Ohio utilizes Sandata as one of its aggregators while still allowing alternatives that integrate and meet standards. For more information follow the link below.

EVV Model: State Mandated External Vendor

Oklahoma has chosen AuthentiCare as its sole EVV vendor. For more information, follow the link below.

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EVV Model: State-Mandated In-House System | Roll-out: July 2019

Smartcare integrates with Oregon eXPRS.

Oregon has updated its own eXPRS system to gather and report the necessary EVV data. For more information follow the link below.

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EVV Model: Open | Roll-out: January 2020

Smartcare integrates with aggregators Sandata and HHAeXchange.

Pennsylvania has chosen Sandata to develop an EVV system that integrates with PROMISe. Providers may use alternative vendors that integrate with the state system.  For more information follow the link below.

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EVV Model: Open

Smartcare integrates with aggregator Sandata.

Rhode Island has chosen Sandata as its state-funded vendor. For more information follow the link below.

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EVV Model: State Mandated External Vendor

South Carolina currently uses some EVV services but has yet to announce their plans for meeting the federal requirements.

EVV Model: State-Mandated External Vendor

Smartcare integrates with Therap.

South Dakota has chosen Therap as its EVV vendor. If agencies find that the utilization of the state’s EVV aggregator is not feasible they can request a waiver to be granted permission to use an alternative solution. For more information follow the link below.

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EVV Model: Providers Choice

Smartcare integrates with aggregator Sandata.

For those who receive PA or In-Home Respite through a community-based agency, DIDD is working with a new contractor Therap to implement EVV.

People who self-direct services in the Self-Determination Waiver must use Time4Care, the mobile application provided by PPL. For more information follow the link below.

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EVV Model: Open Model

An EVV vendor is an entity contracted with Texas Medicaid and Healthcare Partnership (TMHP), the state’s Medicaid claims administrator, to provide a cost-free EVV system option. The program provider or FMSA may select one of the EVV vendors available from the state vendor pool available on the TMHP EVV Vendors webpage.

For more information regarding EVV in Texas, follow the link below.

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EVV Model: Providers Choice

Utah is allowing agencies to partner with any EVV vendor as long as it meets HIPAA and Federal requirements. For more information follow the link below.

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EVV Model: Open

Smartcare integrates with aggregator Sandata.

Vermont has selected Sandata as the state-sponsored EVV solution and data aggregator. Agencies can use third-party EVV solutions as long as they integrate with the state system. For more information follow the link below.

EVV Model: Provider Choice

Smartcare integrates with TellUs.

Agencies in Virginia may choose their own vendors but must have a solution in place by October 1, 2019. For more information follow the link below.

EVV Model: Open | Roll-out: January 2020

Washington has selected the “Provider Choice Model,” which means that providers select their own EVV systems. Washington will not mandate which system(s) is used, and will not recommend one solution over another.

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EVV Model: Open | Roll-out: January 2020

Smartcare integrates with aggregator HHAeXchange.

DHHR has selected HHAeXchange as the EVV Solution Vendor to provide services in support of the West Virginia BMS EVV program. For more information follow the link below.

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EVV Model: Open Vendor

Smartcare integrates with aggregator Sandata.

Wisconsin has selected Sandata as its state-sponsored vendor and allows agencies to choose a third-party EVV solution. For more information follow the link below.

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EVV Model: Open Vendor

Smartcare integrates with the aggregator CareBridge.

Wyoming has selected CareBridge as its state-sponsored vendor and is currently surveying providers. For more information follow the link below.

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