Family Engagement

Homecare clients and their families have secure, private, client controlled, 24/7 access to schedule, view their care plan, review time sheets and caregiver notes, as well as confirm invoices via SMARTcare’s Family Portal. Clients and their family can securely access and communicate with their caregiver any time via text message, email or system message right within the secure, tracked environment of SMARTcare. Clients have ready access to their caregiver’s contact information and know exactly when they will be on site for care.

Always in control, the client decides the level of access family and other representatives (doctor, payer…) have, down to the specific items they may view, change or update.

The Family Portal is an important tool for reducing back office administration, facilitating self-service to ensure customer satisfaction with ready convenience. The Portal itself creates an easy, lasting connection to your agency, a client touchpoint that delivers the electronic accessibility and service that many clients have come to expect. It helps your agency stand out in a market offering more traditional modes of customer engagement.

The Portal also facilitates the creation of a lasting relationship with your clients and their families, as well as creates a point of differentiation with potential referral partners. Prospective clients can become new clients instantly through online requests and scheduling.  Existing clients can request service electronically boosting your “same store sales” easily and with customer convenience.

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