FAQ

Frequently Asked Questions

How long does it take to set up a new Agency?

SMARTcare software is a highly advanced cloud application that makes running an agency easier.  Implementing SMARTcare is easy and typically takes only a short time to set up.  The SMARTcare Customer and training teams are with you every step of the way to make sure your new system is ready to support you.

Can I run reports to see how my agency is doing?

SMARTcare software is a highly advanced cloud application that makes running an agency easier.  Our team has created a full suite of agency reports to assist you in analyzing the success of your Agency and where to focus for ongoing improvements.  The SMARTcare report engine gives you detailed insights into your agency’s operations.

What is Electronic Visit Verification?

Electronic visit verification (EVV) is a telephone and computer-based system that electronically verifies when service visits occur and documents the precise time service begins and ends.

What is Automatic Number Identification "ANI"

Automatic Number Identification (ANI) is a state of the art technology to collect the patient’s telephone number verification electronically.    It attaches a highly reliable time-stamp for each verification with the exact time.

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