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Smartcare Software Enhances Customer Experience with Expanded Customer Success Team

Published on October 11, 2022 by Sharon Morrisette

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Smartcare continues its commitment to timely and knowledgeable customer service as the platform expands. 

Smartcare Software, Inc., provider of a complete Electronic Medical Record (EMR) and business automation platform for home care, is excited to announce that it is expanding its customer service offerings for users.  

“We believe in making a difference through continual improvement in everything we do,” says Scott Zielski, CEO and chairman of Smartcare Software. “Our mission is having the right resources aligned for our customers to best serve their needs.”

With an advanced home care software designed to improve the operations of providers and caregivers, the Smartcare difference is within the Smartcare team. 

“It’s our team that makes the difference with Smartcare,” explains Scott Zielski. “We are committed to having real conversations with every customer — enabling, informing, and empowering them to deliver care with operational efficiency.”

The growth of the customer service team will lead to faster support times and increased happiness ratings, of which Smartcare currently reports 91% or better. Smartcare Software’s Service Availability commitment for a given calendar month is 99.5% or better. And Smartcare’s historical uptime availability has been 99.9999% for nine years and counting. 

Smartcare is laser-focused on solving home care’s biggest challenges by providing innovative technology and intuitive solutions that help deliver excellent care at affordable costs. Now with expanded customer service offerings, Smartcare is further simplifying home care for the industry.

For more information about Smartcare Software, visit smartcaresoftware.com

For more information about Careers at Smartcare, visit: smartcaresoftware.com/careers

About Smartcare Software, Inc.

Headquartered in Eau Claire, WI, Smartcare Software is a complete SaaS Electronic Medical Record (EMR) and point-of-care platform developing transformative technologies to support the future of home care in the post-acute and long-term care markets. Smartcare’s sophisticated connected technologies and advanced proactive analytics produce better patient outcomes, simplify back-office functions, and drive higher profitability for providers. By leveraging the latest research in machine learning (ML), gamification, and advanced automation, Smartcare is solving home care’s staffing and retention crisis while providing a superior user and client experience. Smartcare solutions drive the best practices in care while increasing the engagement of caregivers, patients, and patient family members, leading to improved outcomes and increased satisfaction. 

For further information contact:
Sharon Morrisette, Smartcare Software, Inc.
1 (651)-398-4826
sharon.morrisette@smartcaresoftware.com