Smartcare Support Plans
Our dedicated, award-winning support team has years of technical experience and deep product knowledge to help answer all of your questions.
Review the comparison of our support tiers below to choose the best option for your business.
Services
Knowledge Base
Community Forums
Email Support
Live Phone Support
In-App Help Desk
Live Chat
Toll-free Support
Remote Assistance
Ongoing Configuration
In-App Education Modules
Ongoing New Feature Education
Monthly Live Limits
Priority Escalation
Dedicated Customer Success Manager
Quarterly Insights
Dedicated Smartcare Expert
Executive Business Review
Custom Form Development
Eligibility
Based on Contract
Based on Number of Clients
Based on Subscription Period
Renewal
Premium
1 hour
Paid Current
No Min.
Annual
PlatInum
2 hours
Annual
Paid Current
Min. 45
Annual
Auto
Enterprise
Negotiated
Quarterly
10 hours/year
Paid Current
Min. 100
Annual
Auto
Implementation Plans
Services Provided
Dedicated Project Manager
Kickoff Meeting
Private Coaching
Pre-recorded Sessions
Online Tutorials
Customized Project Plan
eBilling Setup
Access to Recordings
EVV Setup
Custom Forms and/or Reports
TIER I
Intro Call
Included in Support Plan
TIER II
Up to 10 hours
60 Minutes
Included in Support Plan
TIER III
Up to 14 hours
60 Minutes
Included in Support Plan
Up to 10 hours