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Smartcare logo

SmartCare Software

  • Who We Benefit
        • Who We Benefit

          Designed by agency owners
          for agency owners

          Support
          • Care Recipients & Family Members
          • Caregiver Schedulers
          • Agency Executive & Leadership
          • Invoicing & Accountants
          • Information Technologists
          • Caregivers and Nurses
          • Sales & Marketing
          • HR & Recruiters
          • Caregiver Agency Owners
  • Solutions
        • Solutions

          Solutions tailored to your needs

          Support
          • Mobile Application
          • Scheduling
          • Improve Caregiver Retention
          • Marketing Automation
          • eBilling
          • Electronic Visit Verification
          • Home Care Customer Intelligence
          • Business Intelligence
          • Smartcare Quick Start
          • Family Portal & Engagement
          • Back Office
          • Caregiver Management
          • Intelligent Operations
          • Strategic Partnerships
          • Integrations & Interoperability
          • Payroll Management
  • Resources
    • Resources

      Industry trends and resources

      Support
      • What is EVV?
      • COVID-19 Home Care Resource Center
      • COVID-19 Toolset – Apply Here
      • Home Care Growth Stats
      • Home Care Software FAQs
      • Starting a Home Care Agency FAQs
      • Customer Stories
  • About Us
    • About Us

      From home care to home care

      Support
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      Industry news and tips

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  • Contact Us
  • Request a Demo

Smartcare Support Plans

Here’s a comparison of our support tiers and the services included with each level. Choose the best option for your home care agency!




Services

Knowledge Base

Community Forums

Email Support

In-App Help Desk

Live Chat

Toll-free Support

Remote Assistance

Ongoing Configuration Assistance

Priority Escalation

Technical Account Manager

Monthly Live Limits

Dedicated Smartcare Expert

Quarterly Report [Feature Usage & Feature Recommendations]

Executive Business Review

Eligibility

Based on Contract

Based on Number of Clients

Based on Subscription Period

Silver

Included







1 hour




Paid Current

No Min

Annual

Sign up!

Premium

20% of License Fees


2 hours




Paid Current

No Min

Annual

Sign up!

PlatInum

25% of License Fees


4 hours

Semi-Annual


Paid Current

Min 35

Annual

Sign up!

Enterprise

Individually Quoted


Negotiated

Quarterly


Paid Current

Min 100

Annual

Sign up!

Implementation Plans

Implementation Plans

Level

Cost

Services

Max Included Time

Kickoff Meeting

Private Coaching

Pre-recorded Sessions

Online Tutorials

Individual Project Plan

Project Manager

Workflow Analysis

Automation Mapping


Standard

$399


8 hours

30 Minutes

60 Minutes

Sign up!


Platinum

Individually Quoted


SOW Defined

SOW Defined

SOW Defined



Sign up!














Sign up!














Sign up!

Frequently Asked Questions

How can I reach out to Customer Support?

Our Customer Support Team is available via several means of communication:

  • From within the application, use Smartcare’s Help Desk to submit technical issues and questions.
  • Via email, reach out at support@smartcaresoftware.com
  • Via phone, reach out at 1-800-450-9104
  • From the website, use the contact form: https://smartcaresoftware.com/contact-us/.
I use the Starter Free Edition. Do I have access to support services?

Yes. All our products come with a basic level of service support plan, including the Starter Free Edition. This level includes Live Chat, In-App Help Desk, Email Support, Community Facebook Forum, and Knowledge Base.  

I use the Standard Silver support plan. Can I request a support call?

Yes. The Silver level of support offers live support calls; however, there is a monthly limit of 1 hour for live support each month. Silver plans also have access to Email Support, In-App Help Desk, Knowledge Base, and Live Chat options.

Can I have a support call whenever I need one?

All support plans include toll-free support calls from 8 am to 5 pm Monday-Friday. If you use a Silver support plan, you are limited to 1 hour per month of live support time.

What is remote assistance?

Remote assistance is when you share your screen with one of our support staff so they can see the problem and efficiently assist you. This feature is available with the Premium, Platinum, and Enterprise support plans.

What does it mean to have a Technical Account Manager, and how does it benefit my company?

The Technical Account Manager is someone that caters to your company’s needs. They will help you improve how your organization uses the software and assist with any questions or problems that come up while using SmartCare. You can reach out to your Technical Account Manager whenever you need help with anything SmartCare related, even if your question is about maximizing the software’s effectiveness!

What is a Quarterly Report?

The Quarterly Report is a feature available in the Platinum and Enterprise plans. The report tracks feature usage and create feature recommendations to optimize your business practices.

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Address

131 S Barstow St.
Suite 202
Eau Claire, WI 54701

1-715-227-3768
info@smartcaresoftware.com

Products

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  • Dynamic Scheduling
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Company

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