Careers
Beyond a job, it’s a lifestyle and place to excel
At SMARTcare Software we’re working every day to exceed our customers’ expectations – Our goal of becoming the industry’s preferred home healthcare software provider. We dedicate ourselves to the highest level of customer focus while having fun and building friendships. Each day brings new discoveries and new challenges as we fulfill our commitment to working wonders with software services that help our customers.
We need your help as healthcare moves from the acute care to the home care setting. As our population ages and hospital healthcare becomes more costly, we will continue to see healthcare move to the home. At SMARTcare we are working hard to define this solution. Come join an innovative company that is making the future of home healthcare a reality through software innovation that supports business, caregivers and most importantly the patient and their family.
As a Team Member at SMARTcare, you will:
- Meet amazing and inspiring people every day.
- Tap into your true potential.
- Develop your existing skills while discovering new ones.
- Find meaning in every workday.
- Return home from each day feeling that you have truly made a difference.
Here at SMARTcare Software, we are seeking creative, passionate professionals who want to make a difference and believe in the importance of creating tools that allow our customers to better focus on their patients. Come join our team. We are not your typical healthcare technology company. We take time to hire the right people–we look for caring, passionate individuals with high energy who believe in searching out for the best solutions to provide our customers with value-driven solutions. We get things done, we support each other, and we exceed our customers’ expectations.
We have a flexible work environment that is relaxed, yet professional. Your part of the SMARTcare family here, focusing on our joint success and having fun while we do it.
Current Open Positions
Implementation & Support Manager
As part of the SMARTcare Customer Success team, you will be working with SMARTcare’s new and existing homecare customers to implement our services, then respond and solve their ongoing questions to improve their use of SMARTcare’s software. You will provide support for customers related to the implementation, troubleshooting, and operation of SMARTcare’s products and supporting technologies. This position will serve as an escalation point for complex implementation and technical issues. Provide technical guidance and actively participates in the creation, maintenance, and sharing of support information related to SMARTcare’s products with customers.
As the Face of SMARTcare, you are providing consistently awesome service to customers by utilizing all available tools and resources. Professionally answering questions and inquiries timely while assuring high customer satisfaction every time. You’ll develop a deep understanding of SMARTcare’s homecare software solutions and use that understanding to help customers.
SMARTcare is based in Eau Claire, WI with a remote work option depending on the candidate.
Director, Customer Experience & Support
We are one of the world’s fastest-growing home care software providers, looking for an experienced Director of Customer Experience & Customer Support to lead our customer contact center. As the leader of the support teams, focusing on efficiency and quality to increase software utilization, customer retention, and overall satisfaction ratings. Under the direction of our COO, this person will lead the teams responsible for delivering outstanding customer onboarding, implementations, technical support, and ongoing engagement for home care customers. This includes providing team and process development, direct customer support, and issue resolution.
SMARTcare is based in Eau Claire, WI with a remote work option depending on the candidate.
Writer-Copywriter
We are looking for a creative, detail-oriented individual who is pursuing or has obtained a BA/BS in Marketing, English, Journalism, or a related field to be our part-time Writer. As a part of the SMARTcare marketing team, our writer will produce content creation for our website, blog, social media, and marketing materials as we are rapidly expanding and in need of writing, editing, and copywriting support. We want a writer who is passionate about what we do as this position will require creating clear, attractive content matching the voice of SMARTcare’s brand promoting our key messages socially, visually, and scribed.
SMARTcare is based in Eau Claire, WI with a remote work option depending on the candidate.
Solution Sales Executive
We are looking for a Software Sales Representative to evangelize, identify, and develop new business through outbound prospecting and offer SMARTcare solutions that help customers achieve their business goals. You must be able to develop pipeline growth, consultive selling, and close new business. You will be directly responsible for connecting with home care agencies and communicating the value of our services and closing sales. You will take a sales lead from product discovery, demos to contract signing by promoting SMARTcare’s products and services. As a member of the SMARTcare family, you will contribute to our high-energy, collaborative, fun team.
SMARTcare is based in Eau Claire, WI with a remote work option depending on the candidate.
Software Developer/Engineer
We are looking for a self-driven individual who has a Bachelor or Associate degree – preferably in Computer Science, Computer Programming, or other experience commensurate. As part of SMARTcare’s Development team, you will be working to continuously advance SMARTcare’s SaaS-based Enterprise applications. Using structured programming and agile development you design and develop new SMARTcare functionality from concept to deployment supporting the SMARTcare customer community. This position requires a strong proficiency in all aspects of full-stack software development principles, data integrations, UI development, and agile software development. SMARTcare is based in Eau Claire, WI with a remote work option depending on the candidate.
Chippewa Valley, WI USA is our Home
SMARTcare Software calls Chippewa Valley our home. Eau Claire and Chippewa Falls, WI are just a short distance from Minneapolis, MN and we are home to great year-round fun. We honor our technology past where Seymour Cray got his start with Cray supercomputer. We have a continued focus on balancing work with a great family-friendly city and an affordable cost of living. While we are headquartered in Wisconsin we are open to a virtual workforce and we support our team members living where they can make the best contribution to our company and their local communities.
We are looking for someone with core values aligned with ours:
- Integrity – Do the “Right” Thing
- Experience – Service the Customer First
- Passion – Deliver Excellence Every Day
- Drive – Maintain an Edge Above the Rest
- We are an entrepreneurial environment where your ideas matter and are valued
- We have fun, collaborate and learn from one another
- We value empowerment, creativity, collaboration, and autonomy
- We love healthcare and the opportunity to help others make a positive difference
- We support continued professional development, learning and job stretch
