What is Electronic Visit Verification (EVV)?

Electronic Visit Verification

Home care providers with State Medicaid payer mix need effective EVV solutions as part of the 21st Century Cures Act which provides a pathway for home care. The Electronic Visit Verification mandate is being approved and introduced on a state by state basis.

Every state is at a different stage in the implementation process of EVV as they work to meet this mandate for Medicaid clients.

The 21st Century Cures Act provides a pathway for home care and specifies Electronic Visit Verification, which is being approved and introduced on a state by state basis. The EVV healthcare mandate was established to stamp out fraudulent care claims and ensure people receive the care they are promised.

Home care agencies across the US are using SMARTcare’s intelligent EVV tools and SMARTcare eVerified to help keep patients and caregivers safe from fraud and provide agencies with a modern digital solution for staying compliant and supporting and running a successful home care business.

What is EVV?

Electronic Visit Verification is a system for tracking work performed, hours, notes, accurate location information and much more about the patient-caregiver interaction, including information about the service provider.

EVV applies to care and health services rendered in the home. States are required to implement EVV for all Medicaid personal care services and home health services that require an in-home visit by a provider.

Eventually, all care agencies providing care to people in their own homes will be required to operate EVV tracking.

What are the EVV requirements?

The six verification criteria to meet for EVV are:

• Type of service performed
• Individual receiving the service
• Date of service
• Location of service delivery
• Individual providing the service
• Time the service begins and ends

It should be noted that there could be additional criteria that is State specific.

Not sure about your State? You don’t have to worry, we are here to help.

Benefits of Implementation

Agencies who utilize EVV are seeing significant increases in efficiency and productivity because it cuts down on the amount of time spent doing the paperwork for patient care, mileage reimbursement and tallying hours worked by each caregiver.

Switching to SMARTcare’s EVV system reduces administrative errors, improves accountability and gives agency owners and managers complete visibility of care visits in real-time.

• No shows and late visits are picked up immediately.
• Monitor patient visits with ease
• Eliminate the costly errors that come with paper-based timesheets
• Stamp out fraud
• Record billable hours in real-time
• Access the data and reports you need for resource planning in an instant
• Meet state compliance requirements
• Optimize operations
• Improve staff safety monitoring
• Reduce payroll expenses
• Improve productivity
• Improve client care

How does EVV work?

Caregivers information is sent via an EVV App from a mobile phone or through voice notification from a patient’s landline.

SMARTcare’s easy-to-use software has been designed by providers to make this process simple, improving workflow and ensuring the recording of essential information about each care visit is straightforward and efficient.

Caregivers simply follow the workflow of the mobile App on their mobile phone.  In the background, the EVV is checking their location to the registered client’s location and using geofencing determining if the caregiver is indeed where they say they are to deliver care. The system records this and also alerts the office if there is an issue.

SMARTcare’s drop down menus make it simple for carers to select clients and care categories and record information fast, giving them back the valuable time they need to do the job they were hired to do – caring.

Once the basic information is in, carers simply click to start the visit and the App automatically records the time and date. Information is secure and saved and protected through HIPPA privacy laws. Logging out is easy in one simple click.

You don’t have to worry if there’s no WiFi as information entered is encrypted and held – it gets transferred later when the caregiver is back in range.

If a carer forgets their mobile, they can enter all of the same information via the client’s landline. And if a visit isn’t recorded for any reason, an administrator at the care agency can correct it online in no time.

What is Alternative EVV?

An alternative EVV system is an EVV data collections software system that is not provided or specified by an individual State department of health services. Alternative systems are typically found in only those States that have chosen a “Closed” model (non-open market) for implementing the Medicaid EVV mandate of the 21st Century Cures Act.

In this situation, home care providers can choose to use their preferred software supplier as an alternate to the State’s EVV chosen system.

The home care providers chosen EVV provider will collaborate with States EVV system provider to complete testing and verify data transition.

SMART, simple and secure.

Comply with state regulations and improve caregiver retention with a seamless EVV system for home care.

Give your carers the tools they need to perform at their best and ensure you have the data you need to run a successful care agency at your fingertips.

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Accurate | Included | State Compliant | Integrated

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Why SMARTcare?

SMARTcare’s eVerified EVV is designed and built to be a state-compliant EVV solution. SMARTcare EVV is used across the US by thousands of caregivers every day.

Intuitive, easy to use EVV supporting efficient caregiver workflow and ensures compliance.

Stay compliant, stay in control and automate workflow

That’s all there is to it – you won’t find an easier and SMARTer EVV software solution than that!

SMARTcare offers much more than simple attendance recording.

Contact us today to schedule your free demo.