Improve Home Care Caregiver Retention
Smart solutions for engaging and retaining your caregivers.
Making technology part of the solution
A top challenge for most home care agencies is retaining caregivers – with average turnover rates currently exceeding 64%. Your home care software should help you avoid this trend.
SMARTcare’s complete home care platform gives you access to home care’s most innovative and multifaceted approach to engaging and retaining caregivers.
SMARTcare includes everything you need to simplify care management and build strong relationships with your caregivers to keep them connected, motivated and loyal to your agency.
Engaged caregivers = higher retention = better-quality care = satisfied clients.
Enhance caregiver/client relationships
Good relationships between caregivers and their clients/patients can significantly impact caregiver retention. Matching the right caregiver to the right client helps create a strong bond and significantly reduces caregiver turnover.
With SMARTcare’s unique machine learning technology and matching algorithms, you can easily find the right caregiver for the right client every time.
You can also tailor your matching solutions to local market criteria, further cementing the caregiver-client connection and driving even more robust caregiver retention rates.
Once matched, SMARTcare’s user-specific mobile point-of-care app gives each caregiver a unique, easy-to-use connection to your agency, their clients, and their clients’ families.
Using SMARTcare’s chat, messaging, and family portal communication tools, management burden shifts from the caregiver to technology. Your caregivers can spend more time focused on their clients and building those all-important bonds.
Simplify care management
SMARTcare has been created by caregivers with a deep understanding of both workflow and the importance of caregiver retention.
Using the best-in-class workflows throughout SMARTcare’s platform and mobile point-of-care solutions, your caregivers can focus on client care. They can use technology to simplify care management and task recording, increasing their efficiency and job satisfaction.
With SMARTcare, you can enhance your caregivers’ engagement, giving them access to the details they need to provide high-level care – anywhere, anytime, and on any device. Real-time access to schedules, shift details, care plans, route details, time tracking, documentation, and much more.
SMARTcare’s easy-to-use home care solution leads to caregivers who are more engaged and better connected to your agency and allows you to:
- provide automatic daily schedule updates
- track, manage and update caregivers in real-time
- monitor and update information in real-time
- give caregivers access to their schedules, shift details, care plans and more
- streamline operations
- save time and maximize the human connection.
- share public or personal calendars (to know all meetings, home visits, etc.)
- schedule daily meetings, planning sessions, and conferences
Be better connected
The top complaint from caregivers is ‘lack of communication’ from their agency.
With SMARTcare’s mobile app, which can be accessed by all office staff and caregivers anywhere at any time, you are always connected. The app provides various ways for you and your team to:
- streamline and organize all communication
- virtually check-in with caregivers
- bring your team together
- communicate clearly with secure messaging and chat
- securely add and share documents and information
- automate the caregiver notification process for daily scheduling and open shifts
- support effective collaboration.
Using SMARTcare software ensures that communication with your caregivers is always fast and fluid thanks to the online cloud-based information storage system, HIPAA compliant chat and messaging, and its point-of-care mobile app.
Maintain caregiver engagement and motivation
Recognition and reward are powerful tools crucial for retaining top talent and keeping your caregivers happy. Embedded loyalty tools can gamify caregiver engagement to make the job more than a paycheck.
SMARTcare’s new Caregiver Rewards system makes it easy to keep your caregivers connected, engaged and motivated, allowing your agency to offer rewards for meeting ideal performance criteria, like clocking in on time and picking up extra shifts.
SMARTcare’s innovative one-stop home care agency software puts you in complete control to achieve the highest engagement and retention levels in the market.
Using SMARTcare, whether you are an independent agency start-up or multi-site franchise, will help you unlock the solutions to caregiver engagement and retention while also solving a wide range of operational challenges.